Shipping policy

At HomeTeam Collections, we believe in delivering excellence not only in our craftsmanship but also in how we get our products to you. Here's how we handle shipping:

Complimentary Shipping:

We offer free standard shipping on all orders to the continental United States. No hidden fees, no additional costs — just exceptional service to our customers.

Shipping Areas:

  • Continental United States: Free shipping is available to all states within the continental U.S.
  • Alaska, Hawaii, and U.S. Territories: Shipping to Alaska, Hawaii, and U.S. Territories is available; however, additional shipping fees may apply. Please contact us for details and rates.
  • International Shipping: At this time, we do not offer international shipping. We are always looking to expand our services, so please reach out to our customer service team for any future inquiries.

Processing Time:

  • Our processing time typically takes 1-3 business days. Once your item is ready, we'll send you a shipping confirmation email along with a tracking number so you can follow your order's journey to its new home.

Delivery Time:

  • After processing, please allow 2-4 business days for delivery. We work with reliable shipping partners to ensure your order arrives on time, but please note that delivery times can vary due to factors beyond our control.

Expedited Shipping:

  • If you need your item sooner, expedited shipping options are available for an additional fee. Please contact us before placing your order to arrange expedited shipping.

    Order Tracking:

    • We will provide you with a tracking number once your order ships. You can use this number to check the status of your delivery via the carrier's website.

    Questions and Support:

    • Should you have any questions about your order's shipping status or our shipping policies, please don't hesitate to reach out to our customer support team. We are committed to ensuring a smooth and satisfying delivery experience.

    Thank you for choosing HomeTeam Collections. We are honored to help preserve your cherished memories with our handcrafted frames and are committed to delivering them safely and promptly to your doorstep.